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Buyer has the right to withdraw any sale within 24 hours. Theblindinsight allows a 24 hour cooling period unless a rush my order option has been selected. If a rush my order option has been selected, you have waived your right to a cancellation within 24 hours, this means your order is generated straight away and therefore a refund is no longer applicable.
For items that are not personalised or customised in any way, buyer has 14 days and item must be returned in usable condition at the Buyers expense.
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):
https://ec.europa.eu/consumers/odr